TUESDAY OCTOBER 16, 2007
8:30am - 9:20am
Welcome from Forum Chair David Newman followed by
Speaker: Bill Tredwell, The Hay Group, Chicago, IL
Performance Management: Fine in Theory Not in Practice
Performance management has received universally low marks across the board. In fact, less than 40% of executives surveyed feel that their performance management system establishes clear goals or generates honest feedback. And only 30% say that their system has helped to improve performance. Performance management and leadership expert Bill Tredwell will share where performance management has traditionally ‘gone wrong’ and how a new paradigm is emerging for performance management that is lasting, meaningful, and effective.
9:30am - 10:50am
Speaker: Barry Deutsch, Impact Hiring Solutions, Santa Monica, CA
Interviewing, Selecting and Hiring the Best
Performance management starts the moment a job candidate walks through your doors for the initial interview. But too often organizations fail during this critical first step. In fact, research shows that 56% of all management hires fail within eighteen months. That’s why top organizations dedicate considerable effort to separating the candidates who are great at interviewing from those who will be great at doing the job. Do this, and you’ll start performance management off on the right foot and bring aboard extraordinary talent on a consistent basis.
Barry will share:
- How to make hiring a business process that is performed according to a documented, consistent methodology
- Specific sourcing, screening, and interviewing techniques
- How – and why – to build a marketing plan to attract top candidates
- How to establish accountability for bad hires (and good ones, for that matter)
- Steps for establishing goals for an open position before you hire the candidate
- Methods to precisely identify what quantifiable results you want from your new hire during the first 12-18 months
- Strategies to mine deeply for the best candidates, no matter where they are
- How to assess and move only highly qualified candidates to the next step
11:00am - 12:20pm
Speaker: Barry Deutsch, Impact Hiring Solutions, Santa Monica, CA
Successful performance management depends upon an integrated toolkit of intrinsic and extrinsic rewards, accurately aligned personal and organizational goals, skilled senior managers, and a self-sustaining culture of voluntary excellence. Great theory. But in practice, it’s the hardest work you’ll ever do as an HR executive or manager. This session will equip you to make sure your best people DO their best — and stick around for the long haul. (It’s not about offering extravagant perks or throwing money at people.)
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1:40pm - 3:00pm
Speaker: Gary Markle, Energage, Atlanta, GA
No More Performance Evaluations: A Revolutionary Approach to Performance Feedback
Most employees hate performance evaluations. Most managers dread giving them. Yet more than 70 million U.S. workers receive them each year. Why? Advocates of performance reviews say they raise productivity, differentiate salaries and protect against lawsuits. But it’s simply not true.
No wonder just 5% of HR professionals are “very satisfied” with their performance management systems. In this session, Gary Markle, one of the nation’s most outspoken experts on performance management systems, will explain why standard evaluations cost your company time and money while turning employees off and exposing your company to lawsuits.
At the end of this discussion, participants will:
- Know why traditional performance evaluations don’t work and can’t be fixed
- Understand the importance of de-linking performance appraisal and pay
- Obtain clarity on the best way to reduce your company’s exposure to legal judgments
- Be able to judge the relative effectiveness of any performance management system
- Understand what’s wrong with most 360 degree feedback systems
3:10pm - 4:30pm
Speaker: Gary Markle, Energage, Atlanta, GA
Catalytic Coaching: A Four-Step Process for Unlocking Performance and Potential
In a follow up to his previous session, Gary will tell you how to replace your failed performance evaluation system with a process called “Catalytic Coaching,” an alternative methodology that actually achieves the outcomes everyone wants from performance reviews.
If old-fashioned performance reviews are a thing of the past, then how are managers supposed to motivate, measure, and maximize employees’ current performance and future potential?
Gary will explain how using Catalytic Coaching … an approach that will enable your performance management system to do the following:
- Achieve more behavioral change in less time by replacing evaluating with coaching
- Encourage supervisors to confront employee problems early and directly
- Institutionalize listening so that managers know more about employees that work for them
- Reward real teambuilding rather than gamesmanship
- Change from a backward-looking critique to a forward-looking approach focused on career development
- Reduce turnover so that good people stay, move up, and contribute even more
- Increase internal promotions and build bench strength to fill future leadership positions
- Minimize your exposure to employment lawsuits with an ongoing steady flow of productive and objective 2-way communication around performance
Guest Panelists: Bill Tredwell, Barry Deutsch, Gary Markle
Senior HR executive panel moderated by Forum Chair David Newman
Interactive Panel Discussion — Fixing HRs Image Problem (or Why People Hate HR — and What to Do About It):
Far too many HR professionals don’t do the things they need to do to get attention and respect from employees and senior management. In this fast-paced interactive panel discussion, our panel of experts will share the floor with you, our forum attendees, to tackle this issue head-on.
We’ll share ideas on how you can overcome HR’s image problem and:
- Stop playing a “policing” role with line managers
- Stop investing major time in projects that don’t directly impact the bottom line
- Stop touting achievements that are not measurable
- Start speaking the language of senior executives
- Start asking the right questions about your company and your industry
- Start coming up with HR-related ideas that are in sync with the strategic goals of the company and that drive profitability.
- Start building your business acumen to become more strategically oriented
- Move from being a bystander to becoming a full participant in leadership
- Move from providing for to partnering with line management
- Move from mouthing to measuring HR’s contribution to the bottom line
6:15pm - 7:30pm
Business 21 Cocktail Reception and Networking
Join us for drinks and hors d’oeuvres with beautiful floor-to-ceiling twilight views of downtown Chicago. Enjoy structured networking and meet the peers you most want to connect with by industry, by company size, and by job role. Color-coded nametags will help you zero in on the folks with whom you have the most in common.