COURSE DESCRIPTION: Even the best managers find that certain employees require more “managing” than others. Some of these frustrating people actually appear to enjoy pushing the limits, while others seem totally clueless about the problems they cause. Although they run the gamut from emotional drama queens to lazy slackers, all of these aggravating folks can be considered “Challenging Employees” – that is, people who consume an inordinate amount of management time and energy, but are not really bad enough to fire.
When confronted with a Challenging Employee, managers often become so frustrated that they eventually abandon all attempts to correct the problem. But tolerating these harmful behaviors is definitely NOT the best solution. Even one Challenging Employee can infect an entire work group, decreasing productivity and damaging relationships.
In this webinar, you will learn specific coaching strategies that can help you manage and motivate the seven most difficult employee types. The program will include the following topics:
- Six signs that you have a Challenging Employee
- How Challenging Employees push your management “hot buttons”
- The confrontational types:
- Drama Queens
- Challengers
- Power Grabbers
- Passive problems:
- Slackers
- Clingers
- Space Cadets
- The secret formula for managing Childish Adults:
- Whiners
- Pouters
- Tattletales
- Gossips
- How managers enable employees by rewarding negative behaviors
- The five traits managers must have to effectively deal with Challenging Employees
- Coaching techniques that have the greatest impact on Challenging Employees
- The 5-step AMISH formula for helping people change their behavior
- How to inspire Challenging Employees by flipping their “motivational switch”
- Using a 10-step “coaching road map” to guide your performance discussions
- How to respond when Challenging Employees blame others or deny responsibility
- Truly toxic employees: When termination is the only option
ABOUT THE SPEAKER: Marie G. McIntyre, Ph.D. operates a training and consulting business, Your Office Coach, in Atlanta, GA, and the website YourOfficeCoach.com. Her primary goal is to help people work together more effectively. Your Office Coach services include leadership training, strategic planning, team development, executive coaching, and administration of surveys and focus groups for organizational research.
Before starting her own business in 1990, Marie held management positions in both business and government, including Director of Human Resources in a Fortune 500 company. She has more than twenty years’ experience in management, organizational development, and training.
Marie has taught at Georgia State University and worked with the University of Georgia’s Institute of Government and Emory University's Corporate Learning Progam. She holds a Ph.D. in counseling & organizational development, as well as degrees in psychology and public administration. She is the author of two books: The Management Team Handbook (Jossey-Bass) and Secrets to Winning at Office Politics, (St. Martin’s Press).
 HRCI CERTIFICATION: This program has been approved for 1.0 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage.
 MONEY-BACK GUARANTEE: We're so confident you'll get what you want out of this conference that we'll refund your full fee if you’re not satisfied. It's risk-free.
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