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The ABC Method: Handling A Bad Attitude

If your organization is like most, you have a few people who need an attitude adjustment. There’s a guy who has trouble dealing with authority, or the woman who doesn’t care that her frequent lateness inconveniences her department. It’s tempting to just terminate these employees, but sometimes troublesome workers are good at what they do and you’d hate to lose them.

That's why we're proud to present The ABC Method: Handling A Bad Attitude. This program gives managers the knowledge they need to change negative behaviors and get problem-workers back on track.

Preview this program now.

Price: $199.00 

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What managers should -- and shouldn't -- do with problem employees

The impulse of most managers is to tell troublesome employees, “You’ve got a baaad attitude and you’d better change it fast.” It feels good to say that. It’s an emotional release. But it’s the one thing your managers should never do.

Managers need to confront ‘bad-attitude’ employees, not with a general assessment of the “us-vs.-them” attitude – which sounds permanent and may be unchangeable – but with direct feedback about specific unacceptable behaviors that your managers can frame as temporary and possibly changeable.

In this program you'll learn:

  1. A three-step process for dealing with employees who have an attitude problem
  2. The one thing you should never say to a person who has a “bad attitude”
  3. Why you can almost never change somebody else’s “bad attitude”

This module works because it’s:

  1. Short – just about 10 minutes long – so even your most impatient managers will watch it
  2. Focused - It delivers a single “aha” that will change behavior
  3. Perfect for both team and individual training sessions. The module includes:
  • A concise desktop learning module - perfect for kicking off meetings
  • Handouts for following along and taking notes
  • A Meeting Leader's Discussion Guide to help you direct meaningful follow up conversation and reinforce the message
  • A Summary Sheet participants can hang by their desks for quick review
  • And a Quiz (online and printable versions) that reinforces the training and allows you to track how well your people internalized the concept

When you use this approach, one of two things will happen: The employee will bring his behavior in line with your expectations. Or your managers quickly discover that he won’t – in which case he doesn’t belong on your team. Either way, your managers resolve the problem quickly and decisively. And in the end, that’s good for everyone.

Remember: If you're not happy with this resource, for any reason, simply return it for a full refund. No questions asked.

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