What managers should -- and shouldn't -- do with problem employees
The impulse of most managers is to tell troublesome employees, “You’ve got a baaad attitude and you’d better change it fast.” It feels good to say that. It’s an emotional release. But it’s the one thing your managers should never do.
Managers need to confront ‘bad-attitude’ employees, not with a general assessment of the “us-vs.-them” attitude – which sounds permanent and may be unchangeable – but with direct feedback about specific unacceptable behaviors that your managers can frame as temporary and possibly changeable.
In this program you'll learn:
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When you use this approach, one of two things will happen: The employee will bring his behavior in line with your expectations. Or your managers quickly discover that he won’t – in which case he doesn’t belong on your team. Either way, your managers resolve the problem quickly and decisively. And in the end, that’s good for everyone.Remember: If you're not happy with this resource, for any reason, simply return it for a full refund. No questions asked.