COURSE DESCRIPTION: When managers encounter workplace conflict, they react in one of two ways: They confront it head on, deploying their communication and problem-solving skills to defuse it; or they practice avoidance.
Let me guess. You have some managers and supervisors who sometimes – or perhaps always – ignore conflict and allow problems to fester. Either they don’t understand the cost of avoiding conflict – lost productivity, poor morale, loss of confidence in leadership, turnover, etc. – or they simply don’t have the tools to handle the emotional discomfort that conflict creates, so they bury their heads in the sand.
In normal economic times, managers who practice conflict avoidance make your organization less effective and erode your profits. In the current environment – where we’re all coping with increased workloads, wage freezes and job insecurity – conflict is more prevalent than usual and the stakes are much higher.
This course will explain how to address day-day-conflicts using practical tools that any astute manager can learn. Highlights of this seminar include how to:
- Understand one’s OWN emotions when addressing conflict so that you:
- Won’t feel the need to avoid conflict
- Will intervene in conflicts with confidence and appropriateness
- Understand the emotions of other parties involved in conflict and will help them keep cool under fire
- Prevent a conflict from escalating using a step-by-step process
- Resolve conflict between bosses and subordinates
- Handle conflict between employees that involves deeply held personal values, such as religious differences
- Decide whether to take direct action to resolve and conflict, or take a “watchful waiting” approach
- Help employees negotiate agreements that last
- Handle employee arguments over seemingly petty issues.
ABOUT THE SPEAKER: Carol Hacker is a celebrated speaker, author, founder and president of Hacker & Associates, a management consulting and seminar company established in January 1989 and headquartered in Atlanta, Georgia. She is nationally recognized as a "high-content presenter who motivates." Carol teaches her audiences how to build profitability through winning teams, productivity, employee competence and a commitment to excellence.
As the author of over 350 published articles, scores of audio CDs and 13 books (including the bestseller, Hiring Top Performers-350 Great Interview Questions for People Who Need People), Carol’s thought-provoking, skill-building seminars are guaranteed to energize you with loads of practical information that can be put to use immediately. Her viewpoint is the result of her successful business career including a position as the Director of Human Resources for the North American Division of a European manufacturing company, and an academic background that includes a B.S. and M.S. with honors from the University of Wisconsin.
 HRCI CERTIFICATION: This program has been approved for 1.0 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage.
 MONEY-BACK GUARANTEE: We're so confident you'll get what you want out of this conference that we'll refund your full fee if you’re not satisfied. It's risk-free.
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