Performance Feedback: Tools & Strategies for Developing Your People Few things motivate and engage employees as effectively as honest and frequent feedback about their performance. When workers are crystal clear about expectations and understand where they're succeeding and where they're failing, they get more of the right things done. Problem is, far too many managers don't give the kind of performance feedback employees are looking for. Why? They're either afraid to confront workers about substandard results or they just don't understand how critically important it is. That's why we created Performance Feedback: Tools & Strategies for Developing Your People. This powerful set of three videos gives both HR people and managers the guidance they need to deliver performance feedback in a way that dramatically improves results. Preview the Performance Feedback module. Price: $349.00  Quantity:    E-mail this product to a friend

The program includes:

• Performance Feedback: The Seek-First-to-Understand Approach (13:43)
• How to Give Negative Feedback: The C.H.A.N.G.E. Model (10:30)
• Why Praise Can Backfire and How to Do it Right (8:37)

A unique format designed specifically for adult learners:

Research clearly shows that adult learners tune out when subjected to long, content-heavy training events. Adults just can’t sit for extended periods absorbing training material – especially when they already have a long list of other responsibilities to worry about. What do they want? Chunks. The research says they’ll engage in training and remember it if it's delivered in short segments that focus on ONE thing, not three, or four or five.

That's why Performance Feedback is made up of three short modules (each right around 10 minutes) that focus on a single aspect of this critical area of employee communication. Each is concise and delivers a highly-potent dose of learning.

Here's a summary of what you'll get in the three modules:

Performance Feedback: The Seek-First-to-Understand Approach
Few employees like getting performance evaluations. The process often feels rigid, judgmental and de-humanizing. Most managers, of course, are obligated to give annual performance evaluations, and many would tell you it’s the thing they hate most about their job. Fortunately, there’s a better way that eases the pain for both managers and employees. In this Quick Take you will learn the Seek-First-to-Understand method for providing performance feedback, the #1 goal of performance feedback, and the most frequently overlooked stage in traditional performance appraisal processes. (Length - 13:43)

How to Give Negative Feedback: The C.H.A.N.G.E. Model
It’s great to give positive feedback to employees. In fact, managers don’t give enough of it. But in some instances, what employees need most is not praise but a very candid description of a deficit that’s hurting both the company and the employee. In this Quick Take you will learn: The C.H.A.N.G.E. Model for giving negative feedback, the importance of emotion, as well as logic, when giving negative feedback, and an approach for delivering feedback in a way that keeps the discussion focused and under your control. (Length - 10:30)

Why Praise Can Backfire and How to Do it Right
Experts tell us that we should deliver praise to our employees as often as possible. Recognition is one of the most powerful tools available to improve productivity, moral and loyalty. But giving praise isn’t as simple as it seems. Delivering it the wrong way at the wrong time can actually serve to de-motivate workers. In this Quick Take you will learn: Examples of situations where “praise” isn’t about praising at all, an especially dangerous misuse of praise that could erode your credibility as a manager and, the secret to ensuring that praise delivers the motivational message you intend it to. (Length - 8:37)

Each module is:

• Short – 10 minutes or less – so even your most impatient reps will watch them
• Engaging and fluff-free.
• Focused. They deliver a single “aha” that will change behavior. It could be something your people have never heard. But it could also be something they know but don’t always practice.
• Perfect for both team and individual training sessions. Each module includes:
  • A concise desktop learning module - perfect for kicking off meetings
  • Handouts for following along and taking notes
  • A Meeting Leader's Discussion Guide to help you direct meaningful follow up conversation and reinforce the message
  • A Summary Sheet participants can hang by their desks for quick review
  • And a Quiz (online and printable versions) to be sure your team understands the message

Remember: If you're not happy with this resource, for any reason, simply return it within 30 days for a full refund. No questions asked.