Employee Complaint Investigations Training Pack

This must-have training pack will give you and your entire management team everything you need to conduct employee complaint investigations in a fair -- and legal -- way.

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Price: $199.00

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How To Navigate Employee Complaint Investigations Without Provoking Lawsuits

Decrease your lawsuit exposure when conducting investigations with the Employee Complaint Investigations Training Pack.

This Training Pack includes a 60-minute training CD, PowerPoint presentation, a "B21 Coach Special Report" and an Interactive Quiz - so you'll be able to make sure key players in your organization understand the critical steps required when conducting investigations.

Contents:

A 60-minute training CD where top labor law attorney Doug Mishkin explains in plain English the steps - and missteps - that occur in an investigation, and what companies can do to prevent the mistakes that lead to lawsuits.
A PowerPoint Presentation for use with the training CD that will drive home the do's and don'ts of investigations.
A 35-page Special Report entitled "7 Musts for Managers Conducting Employee Complaint Investigations" that explains why real companies lost investigations-related lawsuits -- but also why some others won. The report includes a free Investigations sample policy.
An Interactive Online Quiz you can use to make sure your managers understand the components of a sound investigation

BEST NEWS: You’ll receive this all for the low price of $199

WHAT HAPPENS WHEN YOU MISHANDLE AN INVESTIGATION:

A rock-solid investigation process is the only way to confidently deal with employee allegations of wrongdoing. Conflict is an inevitable byproduct of employee complaint investigations. You’ll be expected to manage these conflicts, stay impartial, protect people’s privacy and figure out what happened. You’ll have to sort through conflicting stories that don’t add up. You’ll have to protect the complainant and witnesses from retaliation. And you’ll have to take appropriate (and often unpopular) action based on the results of the investigation.

If you can’t show that you took the complaint seriously, investigated thoroughly, and took appropriate action, judges often assume that the wrongdoing occurred and the company’s shoddy investigation was an attempt to cover it up.

Your best defense

Fact is, when supervisors understand the components of a good investigation, most will say and do the right things, and they'll avoid making the mistakes that cause companies to lose lawsuits. The courts are more reasonable than many give them credit for.

The problem is supervisors who simply don't understand how their behavior can make your company vulnerable to legal actions, or who think it'll never happen to them. This training pack helps both groups. It shows how supervisors at other companies got stung -- what better way to drive home the message that "It can happen here"? And it provides a basic primer for inexperienced supervisors, suggesting behavioral guidelines designed to "set off alarm bells" if they ever find themselves in situations that undermine your employee investigations.

Here are some of the key things you and your
managers will learn from the Training Pack:

What you should do — and not do — when you first hear complaints
Why you don't have to prove misconduct “beyond a reasonable doubt”
The key concepts you'll need to understand — such as attorney-client privilege and defamation
How you should document events
How to pursue complaints thoroughly and treat the accused fairly

You'll also learn :

The first thing judges will ask about your investigation
How to resolve “he said / she said” stalemates
How to resolve the tension between protecting the privacy of the accused and the accuser while at the same time finding out the facts of the case
How to make sure lawsuits don’t arise from a bungled investigation
How you could be undermining your investigations – and not even know it
How to juggle the competing interests that may be trying to frustrate your investigation
Why even an investigation that looks perfect on paper might not be enough.

Don't forget, with this Training Pack, you'll receive:

A 60-minute Training CD with attorney Doug Mishkin
A PowerPoint Presentation on Employee Complaint Investigations
The B21 Coach Special Report: "7 Musts for Managers Conducting Employee Complaint Investigations"
An Interactive Online Quiz

You’ll also receive a Complaint Investigations Sample Policy, available in MS Word Format, which includes an Investigations Key Issue Snapshot and Case Law Review.

ABOUT THE TRAINER

Douglas B. Mishkin, based in Washington, D.C., is co-chair of the Employment Law Group at Patton Boggs, a 400-attorney firm. He is a frequent speaker at seminars on employment issues, including “The Investigations Seminar: Investigating Misconduct In A Diverse Workplace,” which is co-sponsored by the Society for Human Resource Management