COURSE DESCRIPTION: The destructive effects of gossip, gab, and grapevine don’t just make for an unpleasant work environment. They also undermine performance, increase turnover, and can infect an entire department.
Too often, managers are tempted to throw up their hands and “just give up” on people that spread negativity and cynicism. Maybe "that's just the way they are." Or maybe the strong performance of these employees outweighs their behavior. Whatever the reason, doing nothing to stop it is NOT the best solution.
In this audio conference you will learn how to take back control and successfully defuse the negative impact of gossip, gab, and the grapevine.
Participants in this conference will learn:
- The two questions you can ask to learn why employees feed the grapevine
- How to stop trying to change “attitudes” and start focusing on behaviors
- How to know when it's time to say "STOP"
- The 7 key conversation principles that will help you turn negative behavior around
- How to hold employees accountable for the negative impact of their gossip
- Techniques for responding to employees who deny their negative impact or “play dumb”
- The neutralizing power of firmness, praise and consistency
- How to communicate more clearly and assertively with negative employees
ABOUT THE SPEAKER: Hunter Lott has trained over 100,000 supervisors on management, leadership and HR compliance. He has helped over 700 companies update their employee handbook and implements practical policies for harmony, productivity and staying out of court. He is the author of the book Please Sue Me-The Guide to Safe Hiring and Firing Practices for the Frontline Manager with a Short Attention Span.
HRCI CERTIFICATION: This program has been approved for 1.0 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage.
MONEY-BACK GUARANTEE: We’re so confident you’ll get what you want out of this conference that we’ll refund your full fee if you’re not satisfied. It’s risk-free.
