COURSE DESCRIPTION: You know who they are, the managers and supervisors at your company who just … get things done. They take on a project, get their team on board, hit all the deadlines and deliver top-quality work every time.
But they’re the exceptions, aren’t they? Every organization has managers who just can’t seem to get results through other people. Key assignments get overlooked. Team members don’t “own” results and start pointing fingers. Communication breaks down. In the end, projects that directly impact your company’s profits get off track or never cross the finish line.
Why? There’s no single reason why managers fail. But there’s one quality that rises above all others, the magic bullet that makes or breaks every leader. It’s the ability to get people committed to goals and hold them accountable. That’s the topic of this audio conference. Participants will learn:
- The number one disastrous assumption that supervisors, even experienced ones, often make when leading people
- The process for setting clear goals that their people will commit to achieving the mission-critical importance of:
- Making responsibilities and authority clear and in writing
- Setting up operating agreements that foster commitment
- Following up to ensure accountability by using an easy-to-learn “commitment-tracking” technique
- Know the right – and the wrong – way to play a support role with team members who are struggling
- The right way to handle the daily conversations with team members that make or break a leader. For example:
- A quick conversational guide for supporting team members to whom you’ve delegated tasks
- What to say and do when team members miss a deadline or fail to keep a promise
- The importance of confrontation as a tool to ensure accountability
- The anatomy of a team project that’s doomed to fail from the out start – and how a smart leader can turn it around
WHO SHOULD ATTEND: New and experienced supervisors, HR professionals, senior managers.
ABOUT THE SPEAKER: Consultant, trainer and author Robert Lauridsen, PH.D., has over 18 years’ experience consulting developing accountability cultures at both large and small companies, including Agilent Technologies, BEA Systems, Align Technology, Lucent, Novell, Emerson Electric and Adobe Systems have been clients. He has written over 25 articles on leadership, management, culture and building. With Tandem Computers, he co-produced a management film. His book, Boss Talk: A Manager’s Guide to Exceptional Productivity and Innovation (co-authored with Steven Sherman, MBA,) was published in 2000.
 HRCI CERTIFICATION: This program has been approved for 1.0 recertification credit hour toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage.
MONEY-BACK GUARANTEE: We’re so confident you’ll get what you want out of this conference that we’ll refund your full fee if you’re not satisfied. It’s risk-free.
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