COURSE DESCRIPTION: Too many managers and supervisors practice avoidance with poor-performing or disruptive employees. When this happens, problems fester and organizations pay a huge price in terms of low morale, inconsistent performance and inferior customer service. Ultimately, the bottom line takes a hit.
Smart managers don't let it happen. When they have a problem employee, they're always thinking, "I have only two options: Today, I'm either going to develop this person, or fire him."
In other words, they act!
This conference will give managers and supervisors a real-life guide for handling even the toughest problem employees. Participants will:
- Become acutely aware of the reasons no serious manager or supervisor can show tolerance for problem employees
- Acquire new tools to help them address problem employees quickly, appropriately and effectively.
Topics Include:
- The two types of poor performance a manager must be able to distinguish
- The worst thing a manager can do in response to a non-performing employee
- How to get to the root of the problem rather than focusing on just "symptoms"
- Key factors to help tailor a manager’s approach – not all situations should be handled the same way
- A communication skill no manager can do without when discussing problems
- How to know when enough is enough and the employee should be let go
ABOUT THE SPEAKER: Amy Henderson is CEO of Henderson Training, Inc., in Santa Clarita, CA. Since 1991 she has logged in thousands of classroom hours training employees and managers nationwide in a wide variety of industries including banking, insurance, construction, hospitality, retail, high tech and the military
MONEY-BACK GUARANTEE: We're so confident you'll get what you want out of this conference that we'll refund your full fee if you're not satisfied. It's risk-free.
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