COURSE DESCRIPTION: When managers and supervisors master the art of coaching, their direct reports are fiercely loyal to the company, have infectious enthusiasm for the work they do and want to spend the rest of their career growing along with your business.
When they fail to "get" the magic of coaching, retention, productivity and morale will suffer.
Coaching isn’t just about patting people on the back. It's a powerful tool managers can use to help employees realize their career aspirations. Great coaches know their people. What are they good at? Not so good at? What's their potential? What are their limitations? And, most important, where do they want to go in their careers? Armed with that knowledge, great coaches structure jobs and work environments that allow each individual to flourish. They provide appropriate resources and training. They continually monitor progress and provide feedback, knowing when to encourage but also when to be brutally honest.
The conference is designed to get managers and supervisors to embrace coaching as a breakthrough management tool, and to describe the key skills of an effective coach. At the end of this conference, participants will understand:
- What coaching is and what makes it so effective
- The #1 thing that most managers DON'T do when they begin coaching
- Coaching models that managers can use with their direct reports
- The 7 biggest mistakes and pitfalls in coaching
- A 5-step 'conversation template' for delivering effective employee coaching
- The importance of 'ownership' of outcomes and how to encourage continuous improvement
- Where coaching fits into your leadership toolkit
- When and with whom to use coaching - and when NOT to use it
- "What to say" and "How to say it" when you start coaching your people
- The importance of non-verbal communication when coaching
- How to prepare, deliver and review coaching sessions to continually build your skills
- Common misconceptions about coaching, coaches, and managers who coach
- Why some managers fail as coaches -- and what to do about it
- What is the payback/ROI for implementing a coaching culture?
- How to get started on coaching quickly and easily.
ABOUT THE SPEAKER: Colleen Bracken is a veteran coach, trainer & public speaker, and the President of Bracken Leadership Concepts. BLC specializes in communication & influence, vitality & effectiveness for leaders, and leading change. Colleen and her company have helped leaders and managers in companies of all sizes to stretch to their leadership potential and create thriving, successful organizations. Colleen is Past-President of the Philadelphia Area Coaches Alliance, and a member of the National Speakers' Association. She holds the elite designation of Professional Certified Coach (PCC), granted by the International Coach Federation.
 HRCI CERTIFICATION: This program has been approved for 1.0 recertification credit hour toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage.
MONEY-BACK GUARANTEE: We’re so confident you'll get what you want out of this conference that we'll refund your full fee if you’re not satisfied. It's risk-free.
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