COURSE DESCRIPTION: Workplace conflict almost never just goes away. In fact, when supervisors ignore it, feelings of anger, resentment and frustration escalate, resulting in turnover, poor productivity, slumping morale – and possibly even physical violence.
Why do so many supervisors let this happen? The answer is simple. They don’t have the tools to defuse conflict effectively – so they avoid it. This obviously hurts the organization, but many supervisors don’t realize how destructive it is for their own careers. For anyone in a leadership role, the ability to confront problems and handle conflict is NOT optional. It’s a must-have skill.
This session will give supervisors the confidence they need to resolve conflict before it spirals out of control. Our speaker will explain:
- The 3 stages of a conflict: from mild annoyance to overt battles!
- The 5 styles of management conflict and how identifying the appropriate style for the situation is critical to leading conflict resolution.
- Why confronting an issue does not have to be unpleasant; instead, it should be viewed as a learning situation where you assess, identify, evaluate and solve the problem.
- How to take your emotions out of the equation even when faced with angry or abusive people.
- The 3 Don’ts when in the mix of a conflict negotiation.
- How to psyche yourself up for “the talk”; setting the stage so you’re relaxed and feeling confident.
ABOUT THE SPEAKER: Valerie Grubb is a senior Operations and Human Capital executive, adept at managing major corporate initiatives in high-growth, complex work environments. Most recently, Valerie stepped away from key roles within major corporations to found her own company, Val Grubb & Associates, Ltd., in response to the increasing demand for her expertise, on a consulting basis, in Operations Management and Training that supports talent/leadership development for corporations and trade associations. Previously, Valerie served as the Vice President of Strategic Operations & Initiatives at NBC Universal. In this capacity, she oversaw business development opportunities within the Media Distribution Services group, including the sale of several NBC properties. In addition, Valerie spearheaded quality initiatives in preparation for the 2008 Olympics in Beijing, China.
Valerie was a featured speaker at the Society for Human Resource Management’s Annual Conference in 2007, 2008 and 2009, and at SHRM’s 2008 Leadership Conference. She was also a featured speaker for the Risk and Insurance Management Society (RIMS) and the National Association of Insurance Women. Valerie is a member of Women in Cable Television (WICT), and served as a Prime Access Mentor to young professionals in the cable industry. Valerie graduated with a Mechanical Engineering degree from Kettering University (formerly General Motors Institute) and obtained her MBA from the Kelley School of Business. She is an active member on the Supply Chain and Global Management Academy at the Kelley School and was recently elected to the Dean’s Advisory Council for the Kelley School of Business (ranked #15 in the nation by Business Week).
 HRCI CERTIFICATION: This program has been approved for 1.0 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage.
 MONEY-BACK GUARANTEE: We're so confident you'll get what you want out of this conference that we'll refund your full fee if you’re not satisfied. It's risk-free.
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