COURSE DESCRIPTION: Employees with toxic attitudes don’t just make life miserable for their bosses. They poison an entire department, sapping the morale and productivity of everyone around them. But did you ever wonder why some supervisors don’t have any “bad apples”? The reason is that they’ve mastered techniques for turning troublemakers into productive employees who contribute to their teams. You can too.
This course will discuss three key principles that supervisors must understand to manage employees who have toxic attitudes.
#1 Defining Attitude...We toss around this word “attitude,” but what does it really mean? “He/she has a bad attitude.” Nobody has a good or bad attitude. Attitude cannot be measured. And if you can’t measure it, you have a hard time managing it! Our speaker will take “attitude” out of the subjective and make it real.
#2 Send the Right Message, Good employees know who’s a bad employee. Good employees know that we know. Good employees are looking toward us for some leadership. Learn practical skills any supervisor can use to help create an atmosphere of productivity and profit.
#3 Situational Management...How to manage negative “attitude.” Case studies to illustrate and help solve those day-to-day issues many managers face. This course will take on insubordination, gossip, absenteeism/tardiness, constant complaining and morale. Arm yourself with options to help deal with some of your most difficult “attitude” problems.
Participants in this session will also learn:
- The high costs of ignoring toxic attitudes.
- The difference between constructive and destructive criticism.
- The two questions supervisors can ask to reveal why an employee is acting this way.
- How to treat people the way they want to be treated.
- The role of praise in dealing with attitude problems.
- How to resolve conflicts on the job.
- How to communicate more effectively with both good and bad employees.
ABOUT THE SPEAKER: Hunter Lott has trained over 100,000 supervisors on management, leadership and HR compliance. He has helped over 700 companies update their employee handbook and implements practical policies for harmony, productivity and staying out of court. He is the author of the book Please Sue Me-The Guide to Safe Hiring and Firing Practices for the Frontline Manager with a Short Attention Span.
 HRCI CERTIFICATION: This program has been approved for 1.0 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage.
 MONEY-BACK GUARANTEE: We're so confident you'll get what you want out of this conference that we'll refund your full fee if you’re not satisfied. It's risk-free.
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