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COURSE DESCRIPTION: Do some people in your company need an attitude adjustment? You know what we’re talking about: people with a “punch the clock” mentality who do the minimum but still expect choice project assignments, generous raises, big bonuses and flexible work hours. If they don’t get the rewards most of us associate with stardom, they whine and complain.
When you see this kind of behavior, look beyond the individual employee. The real problem is probably the employee’s boss, who has most likely been sending all the wrong messages to employees, tolerating negative attitudes, turning a blind eye to bad behavior and fostering an entitlement mentality. All of which damages your company’s culture, spirit, productivity, profitability and competitiveness.
How do great managers get employees to understand that by doing more for the company, they’re doing more for themselves? That’s the subject of this no-nonsense presentation by Carol Hacker.
Highlights of this seminar include:
- The importance of identifying the causes of negativity.
- How to use the “behavior blindness” technique to approach employees who need an attitude adjustment.
- 5 key steps to take when an agreement is reached that there is a problem.
- How to successfully coach your employees in helping them turn around bad attitudes.
- Giving critical feedback without causing defensiveness and making matters worse.
- The importance of explaining the consequences of failure to make an attitude adjustment.
- Using positive reinforcement to encourage dissenters to be team players.
- The importance of documenting to protect yourself and your organization from a charge of unfair discipline and/or wrongful termination.
ABOUT THE SPEAKER: Carol Hacker is a celebrated speaker, author, founder and president of Hacker & Associates, a management consulting and seminar company established in January 1989 and headquartered in Atlanta, Georgia. She is nationally recognized as a "high-content presenter who motivates." Carol teaches her audiences how to build profitability through winning teams, productivity, employee competence and a commitment to excellence.
As the author of over 350 published articles, scores of audio CDs and 13 books (including the bestseller, Hiring Top Performers-350 Great Interview Questions for People Who Need People), Carol’s thought-provoking, skill-building seminars are guaranteed to energize you with loads of practical information that can be put to use immediately. Her viewpoint is the result of her successful business career including a position as the Director of Human Resources for the North American Division of a European manufacturing company, and an academic background that includes a B.S. and M.S. with honors from the University of Wisconsin.
 HRCI CERTIFICATION: This program has been approved for 1.0 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage.
 MONEY-BACK GUARANTEE: We're so confident you'll get what you want out of this conference that we'll refund your full fee if you’re not satisfied. It's risk-free.
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