COURSE DESCRIPTION: Too many managers and supervisors practice avoidance with poor-performing or disruptive employees. When this happens, problems fester and organizations pay a huge price in terms of low morale, inconsistent performance and inferior customer service. Ultimately, the bottom line takes a hit.
Smart managers don’t let it happen. When they have a problem employee, they’re always thinking, “I have only two options: Today, I’m either going to develop this person, or fire him.”
In other words, they act!
This conference will give managers and supervisors a real-life guide for handling even the toughest problem employees. Participants will:
- Become acutely aware of the reasons no serious manager or supervisor can show tolerance for problem employees
- Acquire new tools to help them address problem employees quickly, appropriately and effectively.
Topics include:
- The two types of poor performance a manager must be able to distinguish
- The worst thing a manager can do in response to a non-performing employee
- How to get to the root of the problem rather than focusing on just “symptoms”
- Key factors to help tailor a manager’s approach – not all situations should be handled the same way
- A communication skill no manager can do without when discussing problems
- How to know when enough is enough and the employee should be let go
ABOUT THE SPEAKER: Amy Henderson is CEO of Henderson Training, Inc., in Santa Clarita, CA. Since 1991 she has logged in thousands of classroom hours training employees and managers nationwide in a wide variety of industries including banking, insurance, construction, hospitality, retail, high tech and the military.
 HRCI CERTIFICATION: This program has been approved for 1.0 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage.
 MONEY-BACK GUARANTEE: We're so confident you'll get what you want out of this conference that we'll refund your full fee if you’re not satisfied. It's risk-free.
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