| COURSE DESCRIPTION: The destructive effects of gossip, gab, and the grapevine can undermine performance and damage working relationships. When toxic talk infects an entire department, managers may be tempted to throw up their hands and just give in. They often feel powerless to counteract the damage caused by disparaging comments and persistent negativity, believing that “you can’t change human nature”.
But tolerating these harmful behaviors is definitely NOT the best solution. In this audio conference, you will learn how to take back control and successfully defuse the negative impact of gossip, gab, and the grapevine.
Participants in this conference will learn:
- Six signs that your office has a problem with negative chatter
- How managers inadvertently encourage negative behaviors
- The best way to deal with tattletales, drama queens, whiners and bullies
- How you can make gossip, gab and the grapevine work in your favor
- The 7 topics that everyone should avoid at the office
- When the rumor mill will always heat up and what to do about it
- How to stop discussing "attitude" and start focusing on behavior
- Using the “team turnaround” method to involve your group in solving the problem
- The power of high expectations, sincere praise, and clear consequences
- Ten steps for conducting an exceptional coaching session
- Techniques to use when employees blame others or deny responsibility
- What to do when coaching doesn’t work
ABOUT THE SPEAKER: Marie G. McIntyre, PH.D. writes the weekly workplace advice column Your Office Coach, which appears in newspapers nationwide. Her latest book, Secrets to Winning at Office Politics, has been described as “a survival manual for the corporate jungle.” Marie serves as a workplace expert on the Lifetime TV web site and is regularly quoted in national magazines. Her coaching clients include The Home Depot, Tyson Foods, Panasonic, AT&T, Cisco, and other major organizations. Marie’s practical, down-to-earth advice is based on years of experience as a manager, HR director, and consultant.
 HRCI CERTIFICATION: This program has been approved for 1.0 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage.
 MONEY-BACK GUARANTEE: We're so confident you'll get what you want out of this conference that we'll refund your full fee if you’re not satisfied. It's risk-free.
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