COURSE DESCRIPTION: Do you feel that many departments in your company operate with sort of a “low-grade fever”? They function, but they have too much turnover, employees complain a lot, deadlines get missed, communication is spotty … you get the picture. The reason, in many cases, is an underperforming supervisor.
This problem is chronic, and it’s easy to see why. People with solid management skills are EXTREMELY hard to find. What’s worse, many companies promote people with promise, then set them loose with little or no training. This “sink or swim” approach almost always fails.
A supervisory role is complex. First, you have to deal with people problems – bad attitudes, absenteeism, poor productivity, peer-to-peer conflict and a host of other issues. Second, you have to function effectively as part of a management team, where you’re directly accountable for delivering results through other people.
This training program is designed to give supervisors a toolbox to help them cope with the huge responsibilities of their oversight role. It will give them tools they’ll be able to implement immediately after completing the session.
At the end of this conference, participants will understand…
- The importance of setting an example to earn trust & credibility
- The 3 common mistakes that will undermine effectiveness
- A feedback model that will change behavior without creating resentment
- How to encourage self-sufficiency & solution thinking in your team
- A simple method to stay organized and manage priorities
- How NOT to become the babysitter
- The 4 core motivators of people
- How to use listening to turn difficult employees around
- How to delegate so it actually gets done
- The difference between micro-managing and appropriate oversight & support
- When to use the “carrot” and when to use the “stick”
- How to deal with gossipers and saboteurs
- The use of coaching to improve performance & attitude
- How to move good performance to great performance
- A technique for sharing your expectations …and discovering your employees’ expectations of YOU
- The 5 communication methods that you’ll need to succeed
WHO SHOULD ATTEND? New & experienced supervisors, HR and other management.
ABOUT THE SPEAKER: Colleen Bracken is a veteran coach, trainer & public speaker, and the President of Bracken Leadership Concepts. BLC specializes in communication & influence, vitality & effectiveness for leaders, and leading change. Colleen and her team have helped leaders and managers in companies of all sizes to stretch their leadership potential and create thriving, successful organizations.
Colleen is Past-President of the Philadelphia Area Coaches Alliance, and she co-leads the Global Leadership Development initiative for the International Coach Federation. She lives in Philadelphia with her husband.
 HRCI CERTIFICATION: This program has been approved for 1.0 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage.
 MONEY-BACK GUARANTEE: We're so confident you'll get what you want out of this conference that we'll refund your full fee if you’re not satisfied. It's risk-free.
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