What is an audio conference/webinar?

An audio conference, sometimes called a webinar, is a live training presentation conducted via the internet and telephone. Participants log-on and dial-in at a designated time to hear the speaker over the phone and view the PowerPoint presentation on their computer screen.

They are considered the most cost-effective form of training because 1) you can invite as many colleagues as you’d like to listen in on a single phone line via speakerphone; 2) you incur no travel expenses; and 3) employees are back at work immediately after the session ends.

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How do audio conferences work?

During the week of the conference, you'll receive by email a web link that will provide the information you need to join the conference. Two emails will be sent. The first should arrive 48 hours prior to the conference, the second the morning of the conference.

On the day of the conference (about ten minutes before the designated start time), click the link in either of the two "Reminder" emails you will have received. This will take you to a web page will provide simple instructions to join the program.

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How do I join a conference that I registered for?

You will receive two "Reminder emails" prior to the conference. The first will arrive 48 hours prior to the event, the second, the morning of the event.

In each of these emails you will find a link. Approximately ten minutes before the conference start time, click the link. This will take you to a web page where you will be prompted to enter your name and email address. Once you have entered that information, click the "Join" button.

A grey box will pop up providing you with: 1) the phone number to dial in; 2) your Training Session Number and 3) your Attendee ID. IMPORTANT: You will need all three of these pieces of information to connect to the conference.

Next, dial the number provided and you will be prompted to enter the the Training Session Number followed by "#" and your Attendee ID followed by "#" on your telephone keypad.

Once you're connected to the audio (telephone) portion of the program, you can click "OK" on your computer screen to close the grey box. You will see a screen that says "Your conference will begin momentarily." (If you dial in late, you will join the program in progress.)

You should now be connected to both the telephone and web portions of the program.

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How can I register?

1) Online by visiting www.b21pubs.com

2) Call Business 21 customer service at 888-479-2777.

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How do I get the handout(s)?

You will receive two "Reminder emails" prior to the conference. The first will arrive 48 hours prior to the event, the second, the morning of the event.

Click the link provided in either of these two emails. This will take you to a web page, scroll down and click the link called "Course Material(s)." This opens up a PDF version of the handout(s) you can save and print for reference during the presentation.

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What's a "CD-ROM?"

The CD-ROM you purchase from B21 is a sychronized recording of the audio and PowerPoint portions of an audio conference/webinar. CD-ROMs must be played in a computer and will not work in an audio CD player. The CD-ROM gives you the full audio conference experience except that you will not be able to ask questions during any Q&A sessions.

CD-ROMs are shipped 5-7 business days after the conference date and include all handout materials.

NOTE: This option is only available for programs presented after November 1, 2007.

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What's a "Digital Download" of a previously recorded event?

A digital download is a sychronized recording of the audio and PowerPoint portions of a previously presented audio conference/webinar. If you choose this option, you will receive a link that will take you to a web page where you can download the program to your computer, or view it on-line.

NOTE: This option is only available for programs presented after November 1, 2007.

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What is a transcript?

A transcript is a written account of the conference. The transcript is available 3-5 business days after the date of conference and will be shipped Via electronic delivery (email). Handout materials are included.

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What is an "Audio CD?"

CD stands for Compact Disc. The Audio CD you purchase from B21 is an audio recording of a given conference. You can listen to the CD in a CD player, exactly as you would a music CD, or using the CD drive in your computer. CDs are shipped 5-7 business days after the conference date and include all handout materials.

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Can I ask questions during the event?

Yes. At the beginning of the conference, the moderator explains the "question and answer" procedures.

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Can my colleagues listen in as well?

Absolutely. The conference fee is for a single phone line, but most companies have several people listening at once via speakerphone in a conference room. There's no additional cost.

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Can I get HRCI recertification credits?

Business 21 audio conferences for HR professionals are approved for credit with the Human Resources Certification Institute (HRCI). Conferences 60 minutes in length are good for 1 credit, 90-minute conferences earn 1.5 credits. If you wish to earn the credits, please call customer service at 1-888-479-2777 just after the conference. We will fax you a letter confirming that you attended the event. HRCI will accept that letter as proof you attended and award you the credit.

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Other questions? Call Business 21 Customer Service at 888-479-2777.